سياسة الاسترداد

Refund & Return Policy

1. Return Window

You may return eligible items within 7 days of delivery for a refund or exchange.

2. Eligible Items

To be eligible for a return, items must be:

  • Unused and in original condition

  • In original packaging with all tags/accessories

  • Accompanied by proof of purchase

3. Non-Returnable Items

The following cannot be returned:

  • Perishable goods

  • Personal care items that have been opened/used

  • Customized or personalized products

  • Items marked "Final Sale"

  • Gift cards

4. How to Request a Return

  1. Email support@malakimart.com or WhatsApp +8801827895568

  2. Include your order number and reason for return

  3. Attach photos if the item is damaged or defective

  4. Our team will respond within 24 hours with return instructions

5. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we cover the return shipping.

  • If the return is due to change of mind, the customer covers the return shipping.

6. Refund Processing

  • Once the returned item is received and inspected, refunds are processed within 5–7 business days.

  • Refunds are issued to the original payment method or as store credit for COD orders.

7. Exchanges

We're happy to exchange items for a different size, color, or model, subject to availability.

8. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours with photos. We'll arrange a replacement or full refund at no cost to you.

9. Cancellations

  • Orders can be cancelled before dispatch for a full refund.

  • Once shipped, orders cannot be cancelled — they must go through the return process.

10. Contact

For all return and refund queries: support@malakimart.com